Text Alert Terms
The terms for the optional text alerts our staff can switch on in My details. Members are not sent these.
Version 2026.09.17 · in effect since September 17, 2026
The whole thing in plain words
This is a text-message service for people who work for Instinctive HealthPass and choose to switch it on. It sends you a short text when a lead you own replies, and one shortly before a call you have booked. You turn it on yourself in My details, and you turn it off there or by replying STOP. Nobody has to use it, and your mobile carrier may charge you for the messages.
1. What the program is
Instinctive HealthPass Text Alerts (“the alerts”) are automated SMS text messages sent by Instinctive HealthPass LLC (“we”, “us”) from +1 (833) 715-1160 to members of our own staff who have opted in. An alert tells you that a lead you own has replied, or that a call you have booked is about ten minutes away, and links you to our staff portal. An alert never contains a member’s medical, insurance or billing information.
2. Who can opt in, and how
Only staff who hold a sales role in the portal are offered the alerts. You opt in yourself, by ticking the box under Text alerts on your My details screen and saving. The box is unticked until you tick it, and nobody else can tick it for you. Opting in is optional: it is not a condition of employment or of using the portal, and the same notices reach you by email whether or not you opt in.
3. How often, and what it costs
Message frequency varies with the leads you own — typically a few messages a day, and none on a day when nothing has happened. Message and data rates may apply according to your mobile carrier’s rates. We do not charge for the alerts.
4. Stopping, and getting help
Reply STOP to any alert and you will receive one message confirming that you have been unsubscribed, after which no further alerts are sent to that number. You can also untick the box in My details and save. Reply HELP to any alert for help, or contact us at customer@instinctivehealthpass.com or +1 (602) 699-5244. The alert number is not read by a person: only STOP and HELP are answered on it.
5. Carriers
Carriers are not liable for delayed or undelivered messages. Delivery depends on your carrier and your handset, and we cannot guarantee that every alert arrives or arrives on time; the same notice reaches you by email in any case.
6. Your number, and your privacy
We use the mobile number on your staff record only to send the alerts you have opted into. Your number and your opt-in choice are not sold, rented or shared with third parties or affiliates for marketing or promotional purposes; the company that transmits the messages for us receives your number only to do that. How we handle personal information generally is in our Privacy Policy.
7. Changes
We may update these terms from time to time. When we do, the new version goes up here with a new date, and every version we have published is listed at the bottom of this page. If a change alters what you agreed to when you opted in, the box in My details will ask you again.
8. Contact
Instinctive HealthPass LLC, 9700 N Saguaro Blvd, Suite 200, Fountain Hills, AZ 85268. Email: customer@instinctivehealthpass.com. Phone: +1 (602) 699-5244.
Every version of this document
Newest first. If you need to know what this said on a particular day, this is the record.
| Version | In effect from | What changed | Emailed to members |
|---|---|---|---|
| 2026.09.17 | September 17, 2026 | First version, published with the optional staff text alerts. | Not needed |
“Emailed to members” means the change touched what you pay or what your membership pays for, so every active member was sent an email about it. “Not needed” means it was a wording or contact-detail fix that changed nothing you agreed to.